1. WHAT IS COVERED UNDER THE WARRANTY?

1. This warranty extends only to original, unaltered and unmodified Product(s) bearing the trademark or tradename or logo of the Company. In the event it is found that the components of the Product(s) have been altered or modified in any manner, this warranty ceases to be applicable.
2. Any inherent defect in the hardware and improper workmanship of the Product for a period of 1 year from the date of purchase of the Product(s).

2. WHAT IS NOT COVERED UNDER THE WARRANTY?

This warranty policy is not applicable under the following circumstances:

1. Any damage caused due to normal wear and tear, improper installation (each time) and/or use of the Product(s) including any deviation from the user manual provided with the Product(s).
2. Damage caused due to use of any third party component that does not meet with the technical specifications of the Product(s).
3. The Company does not warrant that the operation of the Product will be uninterrupted or error free.
4. Product(s) not purchased through Tymtix or any of the authorized third parties.
5. This warranty does not cover software embedded in the Product and the services provided by the Company.
6. Damages arising out of use of the Product(s) in a manner which are not prescribed by us.
7. Damages caused to the Product(s) due to accident, fire, flood, earthquake and other force majeure events.

3. HOW DO I OBTAIN WARRANTY SERVICE?

1. You must get your Product(s) registered through your registered account on our Website and fill out a warranty form available there. You may contact our customer care executives on support@tymtix.com for specific instructions. Please note that you must produce proof of purchase of the Product(s). A proof of purchase may include a dated sales receipt from the Company or a dated official email confirming the purchase and shipment of the Product(s) or an order number that could be referred to, in the Website.
2. We have a reverse pick up facility. However, this option is not applicable to every area. In the event the pick up facility is not available in your area, you may return the Product(s) to
   
   

   Customer Support
   Tymtix Technologies Pvt. Ltd
   Vista Pixel, 2nd Floor,
   Byatarayanapura, Near Jakkur,
   Bangalore North, 560092, INDIA

3. Please note that our in-house product assessment team will review the defective Product(s) and determine if the complaint raised in relation to the Product(s) is covered under our warranty terms. The decision of our in house product assessment team is final and binding.
4. The benefits of this warranty service are only applicable to the original purchasers of the Product(s) and are non-transferable. Our warranty terms are three tiered, in order of priority as enumerated: (i) Repair or Service of the Product(s); (ii) Return and Replacement of the Product(s); and (iii) Refund for the purchased Product(s). Please refer to our return policy here www.tymtix.com/return-policy

4. LIMITATION OF OUR LIABILITY

We and our affiliates, suppliers and agents’ maximum liability pursuant to this warranty policy is limited to the purchase price you paid for the Product(s). Neither are we nor our partners, affiliates, directors or employees are liable for any event beyond our control.

5. GOVERNING LAW & JURISDICTION

These warranty terms shall be subject to all applicable laws of India. The Courts at Bangalore, India shall have exclusive jurisdiction over all or any disputes arising out of these warranty terms.

6. DISCLAIMER

1. Please note that we do not make any warranty as to the completeness, quality, timeline, for delivery of our Product(s) under these warranty terms. Further, we disclaim any/all liabilities for damages arising out of improper use, misuse, abuse or any damages caused due to the normal wear and tear of the Product(s), earthquake, floods or any other natural calamity or expenses including but not limited to courier charges and legal fees. Notwithstanding the factors mentioned and the time-lines specified herein, our maximum liability under this warranty terrns is limited to the purchase price of the Product(s) paid by you.
2. Please note that additional terms and conditions may apply to the warranty of the Product(s). You may access the additional terms and conditions at www.tymtix.com/legal

7. CONSENT

By purchasing our product you agree to our warranty terms.

8. CONTACT US

If there are any questions regarding these warranty terms, you may contact us using the information below:

Customer Support
Tymtix Technologies Pvt. Ltd
Vista Pixel, 2nd Floor,
Byatarayanapura, Near Jakkur,
Bangalore North, 560092, INDIA

1. WHEN ARE YOU ELIGIBLE FOR THE RETURN POLICY?

The following criteria shall be applicable for eligibility of return of our product(s), under this return policy:

1. The product(s) must be purchased from Tymtix or through its authorized reseller or agent.
2. The return request must be raised within 7 (seven) days from the date of delivery of the product(s).
3. The returned product(s) must be accompanied with the original invoice. In the event we receive the returned product(s) without the original invoice, the product(s) will be re-delivered to you and the shipment charges will be recovered from you.
4. The returned product(s) must not be tampered with or re-designed in any way. In the event we find that the product(s) have been tampered with, your return request will be revoked and your product(s) will be rendered unserviceable and the purchase price paid by you shall stand forfeited.
5. The returned product(s) must reach our workshop/facility in the same packaging material used in the delivery of the product(s) to you.
6. You may use the invoice sent to you through email for your reference and quote your invoice number contained therein, to track or receive updates about the product(s).
7. Any product which is returned is subject to an assessment of our in-house product assessment team. In the event our product assessment team reports that any product is ineligible for any reason, including but not limited to the abovementioned reasons, the return policy will be rendered inapplicable to such product(s).
8. The decision of our in-house product assessment team in this regard shall be final and binding.

2. WHAT IS THE PROCEDURE?

Tymtix’s return policy will result in any of the following in that order to the product being returned:

1. Repair or Service of the product(s);
2. Return or replacement of the product(s); and
3. Refund of the purchase price.

3. MODE OF RETURN OF THE PRODUCTS

3.1 You may return the product(s) in the following manner:

1. Return through our Website www.tymtix.com
   In the event the product(s) delivered to you is defective or damaged or is of the wrong description, please return the same with the original invoice and in the same packaging with which you had received it originally. Please note that prior to return, you must contact our customer care executives on support@tymtix.com (email address) and inform them about the return of the product(s). Our customer care team will assist you by providing the necessary details for the return of the product. We will not accept any product(s) returned without the prior intimation being made to our customer care team.
2. Return through Self Shipment:
   We have reverse pick-up services for certain pin-codes. In the event reverse pick up facility is not available for your address, you are requested to return the product(s) to the following address:
   
   

   Customer Support
   Tymtix Technologies Pvt. Ltd
   Vista Pixel, 2nd Floor,
   Byatarayanapura, Near Jakkur,
   Bangalore North, 560092, INDIA

4. DISCLAIMER

1. Please note that Tymtix do not make any warranty as to the completeness, quality, timeline, for delivery of our product(s) under this return policy. Further, we disclaim any/all liabilities for damages arising out of improper use, misuse, abuse or any damages caused due to the normal wear and tear of the product(s), damage to other parts (including tyres) of an automobile in which the product is installed, earthquake, floods or any other natural calamity or expenses including but not limited to courier charges and legal fees. Notwithstanding the factors mentioned and the timelines specified herein, our maximum liability under this return policy is limited to the purchase price of the product(s) paid by you.
2. Please note that additional terms and conditions may apply to the return of the product(s). You may access the additional terms and conditions at www.tymtix.com/product-terms

5. GOVERNING LAW & JURISDICTION

This return policy shall be subject to the applicable laws in India. The courts at Bangalore shall have exclusive jurisdiction over all or any disputes arising out of this return policy.

6. CONSENT

By purchasing our product, you consent and agree to the terms of our return policy.

7. CONTACT US

If there are any questions regarding these T&C, you may contact us using the information below:

Privacy Officer
Tymtix Technologies Pvt. Ltd
Vista Pixel, 2nd Floor,
Byatarayanapura, Near Jakkur,
Bangalore North, 560092, INDIA

2. What Information Do We Collect?

1. We collect information from you when you register on our Sites or through our Apps. Your email address is required for registration and this email address will be your account user name to login to Tymtix Service. Your email address is not disclosed to anyone. You have the option to create your account using your Facebook or Google+ account and during this process we will request access to your name, email address and profile picture.
2. We store information that uniquely identifies the products you purchase and also the data collected by the products you purchased
3. While purchasing our products from our Sites we request information from you on our Order Form. To purchase a product from us, you must provide contact information (like name and shipping address). This information is used for billing purposes and to fill and deliver your orders. If we have trouble processing an order, we'll use this information to contact you. Other financial information (like credit card number, expiration date etc.) that you enter in the Order Form are not viewed or stored in our server. This is handled by our third party payment processor who is PCI/DSS compliant.
4. While you seek help in our forum or post answers to other users queries, the information you post is stored in our server.
5. When you contact us for help, we collect information such as your name, email address and other support related information to provide effective assistance to resolve your problem.

3. What Do We Use Your Information For?

3.1 Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs);
• To improve Tymtix Service (we continually strive to improve Tymtix Service offerings based on the information and feedback we receive from you);
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• To process transactions;
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails;
  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  
  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To administer a contest, promotion, survey or other similar feature;
• To share your de-identified data (Data that does not identify you) to support research purposes and adequate security measures are put in place so as to prevent re-identification of your data;
• To share your data with a third party and send updates through your Facebook or Twitter account. Once your data gets published on third party apps, it becomes the subject of the third party’s Privacy Policy. However, you may rescind this authorization by accordingly changing your privacy settings on your Tymtix account.
• Information you shared in our forum may be shared to other users (registered and non-registered).
• SensAiry app communicates with TPMS sensors using BLE(Bluetooth Low Energy) technology. The app requires Bluetooth and location access in receiving BLE packets to monitor the tyre pressure and temperature while the app runs the foreground or background mode. We do NOT save user GPS location data anywhere in the app or server.

4. How Do We Protect Your Information?

We implement a variety of industry standard information security measures to maintain the safety of your personal information.

5. Your Access to & Control Over Your Information

5.1 You may choose to opt out of any future contacts from us at any time. You can at any time by contacting us via the details provided below, do the following:

• See what data we have about you, if any;
• Change/correct any data we have about you;
• Have us delete any data we have about you;
• Express any concern you have about our use of your data.

6. Cookies

We use 'cookies' on our Sites. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our Sites and identify repeat visitors to our Sites. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our Sites. Cookies can also enable us to track and identify the interests of our users to enhance the experience on our Sites. It is expressly clarified that the usage of a cookie is in no way linked to any PII on our Sites. Along with cookies we may also use pixel tags and web beacons to improve Tymtix Service.

7. Surveys & Contests

From time-to-time our Tymtix Service requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of Tymtix Service.

8. Do We Disclose Any Information To Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties any PII. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Tymtix Service policies, or protect ours or others rights, property, or safety. Further, we may disclose or transfer your PII in the event of change of ownership of our Company and you will be notified of any such change and the commitments of the Company under this Privacy Policy will continue to bind the new entity after such transfer or change in ownership. However, non-personally identifiable visitor information may be sold or provided to other parties for marketing, advertising, or for other uses.

9. User Data Deletion

If you wish to request the deletion of your data associated with Tymtix, you can do so at any time by following the steps below:

• Log into your account and visit www.tymtix.com/profile
• Navigate to the Profile page.
• Click the 'Delete Account' button provided on the page.
• Confirm your request to permanently delete your data.
• Once confirmed, your data will be permanently removed from our systems in accordance with applicable laws and our internal data retention policies.

If you are unable to access your account or need assistance with the data deletion process, you may contact us at support@tymtix.com with your request.

10. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of Tymtix Service.

11. Consent

By using Tymtix Service, you consent to our privacy policy.

12. Changes to our Privacy Policy

1. If we decide to change our privacy policy, we will update the privacy policy accordingly and post those changes on this page.
2. This policy was last modified on 18th June 2025

13. Contacting Us

If there are any questions regarding these T&C, you may contact us using the information below:

Privacy Officer
Tymtix Technologies Pvt. Ltd
Vista Pixel, 2nd Floor,
Byatarayanapura, Near Jakkur,
Bangalore North, 560092, INDIA

1. DEFINITIONS

1. ‘Buyer’ means the person to whom the Seller is selling the product(s).
2. ‘Contract’ means these Terms and Conditions read with the Website T&C, return policy, warranty terms, privacy policy and all such additional terms and documents, between Seller and Buyer for the sale and purchase of product(s).
3. ‘Order’ means Buyer’s order for the product(s) as set out in the Website (as defined below)
4. ‘Product(s)’ means the goods, parts, products, deliverables, items and/or services provided by Seller to Buyer pursuant to the Contract.
5. ‘Seller’ means Tymtix Technologies Pvt. Ltd having its registered office address at Vista Pixel, 2nd Floor, Byatarayanapura, Near Jakkur, Bangalore North, 560092, INDIA
6. ‘T&C’ means the terms and conditions set out in this document as amended from time to time
7. ‘Website’ means the domain www.tymtix.com and www.sensairy.com designed specifically to display and list the product(s) and/or service(s) of the Seller
8. ‘Writing’ includes facsimile transmissions, e-mail and comparable means of communication. Any notice and/or other communication in writing required to be given by one party to the other shall be addressed to that other party at its registered office or principal place of business.

2. CONTRACTUAL OBLIGATIONS

1. An Order is deemed to be an offer if the Buyer registers himself/ herself for the purchase of Product(s) on the Website.
2. The Order will be deemed to have been accepted when the Buyer receives a written acceptance from the Seller.
3. Any changes or alterations with respect to the mode of payment, quality, quantity, shipping of Product(s) shall be intimated to the Seller in writing, (prior to dispatch of Product by the Seller) and such changes will be deemed to have been acknowledged by the Seller, upon a written confirmation of the same from the Seller.

3. PRICING & PAYMENT MECHANISM

1. The price of Product(s) is subject to the discretion of the Seller. Further, the Seller reserves the right to change the price of the Product(s), after the placement of the Order by the Buyer.
2. If the price change occurs before the shipment of the Product(s) to the Buyer, the Seller shall communicate to the Buyer through the contact details (telephone number and e-mail) provided by the Buyer, about such change being made to the price, and await instructions with respect to the delivery of the Product(s).
3. If the Buyer accepts the change in price of the Product(s), the Seller shall dispatch the Product(s) to the address provided by the Buyer after receiving the amount, based on the payment method chosen by the Buyer. However, this change in pricing is not applicable to Product(s) that have already been dispatched to the Buyer’s address.
4. The Buyer shall provide accurate and true information with respect to his payment details (credit card/ debit card/ net banking accounts). In the event, the Seller does not receive authorisation from banks or the transaction gets interrupted due to any fraudulent or illegal reason attributable to the Buyer, such transaction will be considered as cancelled and the Seller reserves the right to initiate legal proceedings against such Buyer(s) to recover damages, losses and other expenses.

4. PRODUCT

• Installation

  The Buyer must install the Product(s) only in terms of the user manual provided with the Product(s). Please note that if the installation of the Product(s) is done without following the user manual guidelines, the sensor in the Product(s) may get damaged due to such mishandling and improper installation. The said user manual guidelines for installation are applicable not only to the first installation but also to subsequent installations at any time including without limitation during wheel balancing/rotation/alignment. The Seller shall not be liable for any damage to the Product(s) arising due to improper installation by the Buyer.

• Tampering

  The Product(s) must not be used for any other purpose other than for its intended usage as permitted by the Seller. The Seller shall not be liable in any manner for any sort of tampering with the Product(s) by the Buyer with an intention of using it for other purposes (not being for the intended purpose).

• App

  The Product(s) shall function with an accompanying application supported by a smart phone (as may be compatible with specific operating systems like IOS, Android, Windows) (‘Mobile App’). The said Mobile App shall also be provided as a website application accessible through a computer device (‘Web-App’). The Website T&C shall be applicable to the App and the Web-App.

• Functionality

  1. The Product(s) shall perform in an optimum manner when used in accordance with the user manual. The Seller shall not be liable in any manner whatsoever in the event the Product(s) is installed and/or used in any other manner and not in accordance with the user manual. The Seller shall not be liable in any manner whatsoever for any effect/ damage on any other parts (including the tyres) of the automobile in which the Product is installed.
  2. The Product(s) can only be used on tubeless tyres. The Product(s) and the Mobile App function within a distance of 10 (ten) meters only. This distance could be affected based on the vehicle in which the sensors are installed, weather conditions and phone in which the app is installed etc.
  3. 1 (one) Product device can be installed and used only on 1 (one) tyre in an automobile. Therefore, a 2 (two) wheeler vehicle shall require 2 (two) Product(s). However, the accompanying Mobile App shall provide the data in relation to all the Product(s) installed in a consolidated manner per automobile. Therefore, it is clarified that irrespective of the number of Product(s) installed in an automobile, the Buyer shall only require one accompanying Mobile App per automobile.
  4. The compatibility of the Product you are purchasing with your mobile phone, vehicle type, tyre type etc. must be determined by you and you accept that lack of compatibility is not valid under the warranty or refund policy.
  5. The Seller does not provide any of the following in relation to the Product(s):
     
     
     1. Installation services;
     2. Wheel balancing and alignment services; and
     3. After sales services (except the services provided under our return policy)

5. DELIVERY

1. The Buyer will receive an email containing the particulars of the Order placed by him and the estimated time of delivery of the Product(s), immediately upon placing the Order. The time taken in delivering the Product(s) depends on various factors such as demography of the delivery destination of the Product(s) including but not limited to transportation and infrastructural facilities available to the Seller or its delivery executives to reach the designated delivery destination. Time is not the essence of delivery of the Product(s).
2. In the event, the delivery of the Product(s) is delayed due to unforeseen circumstances, the Seller will contact the Buyer through e-mail or short messaging service (SMS). However, the Seller will not be responsible for any liability, damages or expenses arising out of or due to incorrect information provided by the Buyer at the time of placing the Order.

6. CANCELLATION OF ORDERS

• Cancellation by the Seller

  1. The Seller reserves the right to cancel any Order, prior to and post acceptance of such Orders due to errors in description and pricing of any Product(s) or any problems identified by the payment partners or banks of the Seller, attributable to the Seller. In such event the Buyer is entitled to a credit note. Such credit note shall be valid for a tenure of 3 (three) months and the Buyer can place an Order for the Product(s) using such credit note within the stipulated time period, in case that the payment for the Order has already been made.
  2. The Seller shall contact and inform the Buyer if all or any part of the Order has been cancelled, and provide reasons for the same.

• Cancellation by the Buyer

  The Buyer is not entitled to cancel the Order, once the same has been placed, at any time thereafter. However, the return of an Order by a Buyer, in accordance with the policies of the Company, is permitted in the event the Buyer returns the Order after it has been delivered to the Buyer’s address on account of receiving damaged Product(s), or Product(s) of wrong description. In such cases the return policy shall be applicable as provided here www.tymtix.com/return-policy.

7. PROPRIETARY RIGHTS

The Product(s) delivered by the Seller have been copyrighted under the applicable laws. The delivery of the Product(s) to the Buyer does not provide the Buyer with a right to modify, reverse engineer, develop, or re-market the Product(s). Further, the Buyer acknowledges that all intellectual property rights in the Product(s) are owned exclusively by the Seller. The Seller shall reserve its right to initiate legal proceedings against the Buyer for any infringement of its proprietary rights by the Buyer.

8. INDEMNITY

The Buyer agrees to indemnify the Seller and its directors, employees, agents, affiliates from any third party claims, liability, damages or costs that would arise out of breach of these T&C or infringement of any intellectual property rights.

9. GOVERNING LAW & DISPUTE RESOLUTION

1. The Buyer agrees that any dispute between the Buyer and the Seller arising out of these T&C, or the Contract in connection with the Product(s) (‘Disputes’) will be governed by the law of arbitration in the manner provided below. The courts at Bangalore, India shall have jurisdiction over the disputes arising out of these T&C.
2. The Buyer and the Seller shall proceed to resolve any Dispute by way of negotiation and compromise without initiating legal proceedings. In the event of failure of negotiation, the Buyer and the Seller agree to resolve any Disputes through arbitration. The arbitration proceedings shall be presided over by a single arbitrator appointed by the Seller. The decision of the single arbitrator shall be final and binding. The arbitration proceeding shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted in English language and shall be held in Bangalore.

10. GENERAL TERMS

1. The Buyer shall not assign these T&C, without the prior written consent of the Seller. The Seller may assign or transfer these T&C without any restriction.
2. The Seller’s failure to enforce any right or provision of these T&C will not be considered waiver of such right or provision. Any such waiver of a right or provision shall be valid only upon a written authorisation provided by an authorised signatory of the Seller.
3. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
4. The headings in these T&Cs are for convenience only and shall not affect their interpretation.
5. The Contract shall constitute the entyre understanding between the Seller and the Buyer with respect to the Product(s) offered by the Seller, and the Contract including (T&C) supersedes any and all prior oral or written understandings or agreements between the Seller and the Buyer.

11. LIMITATION OF LIABILITY

In no event will Tymtix be liable for exemplary, punitive, consequential, special or incidental damages including but not limited to loss of revenue, use, profits, or costs of procuring substitute products arising out of relating to or in connection with the purchase, sale, use, operation or performance of the product. The maximum liability of the Seller its affiliates, suppliers and agents pursuant to this T&C is limited to the purchase price paid by the Buyer for the Product, only in the event of default attributable to the Seller. The Seller and its partners, affiliates, directors or employees are not liable for any event beyond the control of the Seller

12. DISCLAIMER

1. Please note that the Seller does not make any warranty as to the completeness, quality, timeline, for delivery of Product(s) under these T&C. Further, the Seller disclaims any/all liabilities for damages arising out of improper installation and use, misuse, abuse or any damages caused due to the normal wear and tear of the Product(s), earthquake, floods or any other natural calamity or expenses including but not limited to courier charges and legal fees. Notwithstanding the factors mentioned and the time-lines specified herein, the maximum liability of the Seller under the T&C is limited to the purchase price of the Product(s) paid by the Buyer.
2. Please note that additional terms and conditions may apply to the T&C of the Product(s). You may access the additional terms and conditions at www.tymtix.com/support

13. CONSENT

By purchasing this/these Product(s), you consent and agree to our T&C.

14. CONTACT US

If there are any questions regarding the T&C and/or the Contract, the Buyer may contact the Seller using the information below:

Privacy Officer
Tymtix Technologies Pvt. Ltd
Vista Pixel, 2nd Floor,
Byatarayanapura, Near Jakkur,
Bangalore North, 560092, INDIA